Fast Cash Music Group ("FCMG") is committed to fair and transparent handling of payments. This policy outlines our refund terms for studio bookings, show tickets, and merchandise.

Studio Bookings

• Full refund: cancellations requested more than 48 hours before the scheduled session.
• 50% refund: cancellations within 24–48 hours of the session.
• No refund: cancellations within 24 hours or no-shows.
• Sessions rescheduled at least 48 hours in advance may be credited toward a future booking.

Show Tickets

• Tickets are non-refundable except where an event is cancelled or rescheduled by FCMG.
• If an event is cancelled, a full refund will be issued to the original payment method.
• If rescheduled, tickets remain valid for the new date; refunds are available on request if you cannot attend.
• Duplicate payments or verified failed transactions are eligible for a full refund on request.

Merchandise

• Items are non-refundable unless defective or incorrect.
• Defective or incorrect items must be reported within 7 days of receipt for exchange or refund.
• Items must be returned unworn and in original packaging.
• Limited edition and vinyl sales are final.

Distribution & Roster Applications

Application fees, where applicable, are non-refundable. Distribution royalties are paid per the terms of the applicable distribution agreement.

How to Request a Refund

To request a refund, email bookings@fastcashmusicgroup.co.ke with your booking reference or M-Pesa transaction ID and the reason for the request. Refunds are processed within 7–14 business days to the original payment method.

Chargebacks

Please contact us before initiating a chargeback. Unjustified chargebacks may result in suspension of future services.

Contact

For refund enquiries, contact bookings@fastcashmusicgroup.co.ke or visit Casa Vera, Kamburu Drive, Nairobi, Kenya.